Ash kit with the tray insert
Wondering about the contents of a kit? Check out our photo gallery and familiarize yourself with commons materials. Knowing what to expect in each kit will help you give patients the best care possible!
Ash Kit & Collection Material Photo Gallery
Explore some Ash panels that have been designed specifically to make things easy for you should you want to expand your services! These panels are tests that are commonly run together or requested by clients and providers. If you are interested in adding any of these panels to your current contract, please email [email protected].
(Password: 12W31)
Non-branded blood test instructions
All Ash instructional materials are intentionally non-branded, so our clients can pass on directly to patients or host on their own sites.
The written instructions below are included in every test kit, according to the sample collection device(s) and include both English and Spanish translations detailing every step of the collection process.
We also have instructional videos for our most common collection devices. It is important to us that patients feel supported throughout the at-home testing process, so please rebrand and share these videos!
The tray or postcard is an opportunity to brand your self-collection kit and guide patients to additional resources or steps specific to your workflow. Follow this step-by-step guide on how to brand your kit, including what to include if you are utilizing registration upon receiving and other common items.
See our frequently asked questions to help you navigate the Client Portal, add users, and more.
Not applicable for clients using the Provider Portal.
Explore questions relevant to you and your patients. If you have a question not reflected here, please reach out!
Fulfillment, Shipping & Replacements
Sample Collection & Lab Processing
The resources below walk you through the integration process so you can get a better idea of how Ash will work within your existing infrastructure.
Please visit the following **link** to access our Trust report and request access to our compliance documentation.
For more information on self-collection / lab developed tests, CLIA/CAP certification, and state-by-state reporting requirements, see below.
The following resources will support you through the testing process as you get set up with Ash and prepare to start placing orders. Practice every stage of the process to ensure you are ready to go for launch!
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Our client success team is ready and available to assist you with any and all questions, thoughts, and inquiries! Please reach out to [email protected] for assistance.
| Holiday | Observance Date |
|---|---|
| New Year's Day | Monday, January 1 |
| Martin Luther King Jr. birthday | Monday, January 15 |
| Presidents’ Day | Monday, February 19 |
| Memorial Day | Monday, May 27 |
| Juneteenth National Independence Day | Wednesday, June 19 |
| Ash Holiday | Friday, June 28 |
| Ash Holiday | Monday, July 1 |
| Independence Day | Thursday, July 4 |
| Labor Day | Monday, September 2 |
| Indigenous People's Day (Columbus Day) | Monday, October 14 |
| Veterans Day | Monday, November 11 |
| Thanksgiving Day | Thursday, November 28 |
| Day After Thanksgiving | Friday, November 29 |
| Christmas Eve | Tuesday, December 24 |
| Christmas Day | Wednesday, December 25 |
